LEGAL
Privacy Policy
Effective Date: October 28, 2026
RoadRunner Operations LLC ("RoadRunner," "we," "us," or "our") is a Nevada limited liability company that provides delivery, courier, logistics and related technology services and operates RoadRunner24.com and associated RoadRunner websites, web applications and mobile applications.
This Privacy Policy explains how RoadRunner collects, uses, discloses, retains and protects personal information when you interact with RoadRunner.
This Policy applies when you:
visit RoadRunner24.com;
request a quote;
request, send, receive or track a delivery;
create or use a RoadRunner account;
use a RoadRunner web or mobile application;
communicate with RoadRunner;
use a RoadRunner business account, API or integration;
apply to become or work as a Runner; or
otherwise interact with RoadRunner services.
1. Who Is Responsible for Your Information
RoadRunner Operations LLC is the operator of the RoadRunner delivery and logistics business and is responsible for personal information collected in connection with those services.
Incontestable Holdings LLC is a separate legal entity that owns the ROADRUNNER® trademark and certain related intellectual property.
Incontestable Holdings LLC does not operate RoadRunner's delivery service and does not independently receive or control customer delivery information merely because it owns the ROADRUNNER® trademark.
RoadRunner Operations LLC may disclose limited information to Incontestable Holdings LLC where reasonably necessary for legal matters, corporate administration, security, insurance, financing, intellectual-property protection, trademark enforcement, corporate transactions or similar legitimate purposes.
Unless otherwise disclosed, Incontestable Holdings LLC does not use RoadRunner customer delivery information for its own independent marketing purposes.
2. Information We Collect
The information RoadRunner collects depends on how you use our services.
We may collect:
name;
company or organization name;
email address;
telephone number;
account information;
pickup and delivery addresses;
sender and recipient information;
requested dates and times;
package or item information;
item quantity, dimensions and weight;
declared value;
delivery and access instructions;
photographs;
documents;
communications with RoadRunner;
customer-support information;
feedback; and
other information you voluntarily provide.
3. Payment and Transaction Information
Payments may be processed through Stripe or another payment processor.
RoadRunner generally does not receive or store complete payment-card numbers.
We may receive and retain information such as:
transaction amount;
payment status;
billing information;
transaction identifier;
card brand;
last four digits of a payment card;
refund information;
dispute information; and
related transaction records.
Payment providers process information according to their own privacy and security practices.
4. Delivery and Logistics Information
When RoadRunner processes or manages a delivery, we may collect or generate:
RoadRunner order numbers;
pickup and delivery locations;
pickup and delivery timestamps;
assigned Runner information;
delivery status;
route information;
GPS information;
estimated and actual arrival times;
delivery exceptions;
customer or recipient communications;
proof-of-delivery photographs;
signatures;
recipient names;
delivery notes;
tracking events; and
records showing when and where a delivery was completed.
5. Location Information
Location information is an important part of RoadRunner's delivery services.
RoadRunner or its technology providers may process location information to:
dispatch Runners;
calculate routes;
generate ETAs;
display live delivery progress;
provide customer tracking;
verify pickup and delivery;
investigate delivery issues;
improve delivery performance; and
protect customers, Runners and RoadRunner.
For customers and recipients, location information generally relates to pickup locations, delivery locations and use of delivery-tracking functionality.
For Runners, RoadRunner or its delivery-management providers may process precise device location while delivery functionality is active or delivery services are being performed.
RoadRunner does not use precise delivery location information for unrelated behavioral advertising.
6. Account and Business Information
For customer and business accounts, we may maintain:
profile information;
saved addresses;
delivery history;
authorized users;
business locations;
billing settings;
account preferences;
API and integration settings;
support history; and
account activity.
7. Runner and Applicant Information
If you apply to become or work as a RoadRunner Runner, we may collect information such as:
name;
contact information;
address;
availability;
location;
vehicle information;
driver's-license or identification information where required;
onboarding documentation;
delivery history;
performance information;
payment or payout information; and
information reasonably necessary for safety, legal or operational purposes.
Additional notices or authorizations may apply where background-check, employment or contractor laws require them.
8. Device and Technical Information
When you use RoadRunner websites or applications, RoadRunner or its service providers may automatically collect:
IP address;
browser type;
device type;
operating system;
application version;
device identifiers;
pages or screens viewed;
date and time of access;
referring page;
approximate location derived from IP address;
crash and diagnostic information;
security events; and
interactions with RoadRunner technology.
9. Sources of Information
RoadRunner may obtain information:
directly from you;
from a sender;
from a recipient;
from your employer or business;
from a Runner;
through RoadRunner websites or applications;
through devices and browsers;
from WooCommerce or other ordering systems;
from Shipday or other delivery-management providers;
from Stripe or other payment providers;
from mapping providers;
from communications providers;
through APIs and integrations; and
from vendors helping RoadRunner provide its services.
If you provide another person's information to RoadRunner, such as a recipient's name, telephone number or address, you are responsible for having appropriate authority to provide that information for purposes of the requested delivery.
10. How We Use Information
RoadRunner may use personal information to:
provide quotes;
accept and manage delivery requests;
perform courier and logistics services;
dispatch Runners;
calculate routes and ETAs;
provide live tracking;
process payments;
communicate with senders and recipients;
provide delivery notifications;
generate proof of delivery;
manage accounts;
provide customer support;
investigate delivery issues;
detect and prevent fraud;
maintain security;
protect customers and Runners;
troubleshoot technology;
analyze delivery performance;
improve RoadRunner services;
maintain business records;
comply with tax and accounting obligations;
comply with applicable law;
respond to legal process;
enforce agreements;
manage Runners;
operate APIs and integrations;
develop products or features; and
establish, exercise or defend legal claims.
RoadRunner seeks to use personal information only where reasonably necessary for legitimate business, operational, security and legal purposes.
11. Artificial Intelligence, Automation and MCP Integrations
RoadRunner may use artificial intelligence, automated technology or connected AI tools to assist with functions such as:
delivery analytics;
operational reporting;
routing;
dispatch support;
ETA analysis;
customer support;
delivery monitoring; and
business integrations.
Authorized business users may also connect RoadRunner or delivery-management information with third-party AI or MCP-compatible systems.
When these features are used, information reasonably necessary to perform the requested function may be processed by the relevant technology provider.
RoadRunner does not intentionally use AI integrations to disclose personal information for unrelated advertising purposes.
Third-party AI services may maintain their own privacy policies and data-handling practices.
12. Service Providers and Other Recipients
RoadRunner may disclose information to companies that help provide RoadRunner services.
These may include:
Delivery and Dispatch Providers
Including Shipday and other systems used for:
dispatch;
driver assignment;
routing;
live tracking;
proof of delivery;
delivery status; and
customer notifications.
Runners and Delivery Providers
Runners may receive information necessary to complete the delivery, including:
names;
telephone numbers;
pickup address;
delivery address;
delivery instructions; and
relevant package information.
Payment Providers
Including Stripe and similar providers.
Website, E-Commerce and Hosting Providers
Including providers supporting:
RoadRunner24.com;
WordPress;
WooCommerce;
WP Engine;
cloud infrastructure; and
account functionality.
Mapping and Navigation Providers
Used for:
address verification;
maps;
routing;
navigation;
geolocation; and
ETA calculations.
Communications Providers
Used for:
email;
SMS;
telephone;
order confirmations;
tracking links;
ETA alerts;
delivery notifications; and
customer support.
Security Providers
Including tools used for:
spam prevention;
bot detection;
authentication;
cybersecurity; and
fraud prevention.
Google reCAPTCHA or similar services may be used for these purposes.
Analytics, Cloud and Technology Providers
Including providers used for:
hosting;
analytics;
development;
monitoring;
artificial intelligence; and
related operational technologies.
Professional Advisers
RoadRunner may disclose information to:
attorneys;
accountants;
insurers;
auditors;
consultants; and
other professional advisers.
13. Legal, Safety and Corporate Disclosures
RoadRunner may disclose information where reasonably necessary to:
comply with law;
respond to lawful legal process;
investigate fraud;
protect RoadRunner;
protect customers or Runners;
protect public safety;
enforce agreements; or
establish or defend legal claims.
Information may also be disclosed in connection with:
financing;
investment;
merger;
acquisition;
restructuring;
sale of assets;
transfer of a business;
bankruptcy;
corporate reorganization; or
related due diligence.
Where appropriate, disclosures may be subject to confidentiality obligations.
14. Sale and Sharing of Personal Information
As of the Effective Date:
RoadRunner does not sell personal information for monetary consideration.
Based on RoadRunner's current practices, RoadRunner also does not use or disclose personal information for cross-context behavioral advertising.
Operational disclosures to service providers and contractors for functions such as payments, dispatch, hosting, communications, mapping and security are not intended to constitute a sale of customer information.
If RoadRunner materially changes these practices, this Privacy Policy and any legally required privacy choices will be updated as required by law.
15. Notice at Collection
Depending on how you interact with RoadRunner, categories of information collected may include:
identifiers and contact information;
commercial and transaction information;
pickup and delivery information;
payment-related information;
Internet or electronic activity information;
precise or approximate location information;
photographs and signatures;
account information;
communications;
Runner or contractor information; and
other information voluntarily submitted.
RoadRunner collects this information for purposes including:
providing deliveries;
dispatching Runners;
processing payments;
providing tracking and ETAs;
communicating with customers;
preventing fraud;
maintaining security;
maintaining business records;
improving RoadRunner services; and
complying with law.
RoadRunner does not currently sell personal information or share it for cross-context behavioral advertising.
16. Nevada Privacy Notice
RoadRunner Operations LLC is organized in Nevada and operates online services that may collect information from Nevada consumers.
Nevada consumers may submit a verified request directing RoadRunner not to make a future sale of covered information where such rights apply under Nevada law.
RoadRunner does not currently make such sales.
Requests may be submitted to contact@roadrunner24.com.
17. California Online Privacy Notice
RoadRunner is based in Nevada but may collect personal information from California residents who use RoadRunner websites, applications or delivery services.
This Privacy Policy describes:
categories of personal information collected;
categories of third parties with whom information may be disclosed;
procedures for privacy requests;
procedures for material policy updates;
third-party online tracking practices; and
the Effective Date of this Policy.
18. California Consumer Privacy Rights
RoadRunner may become subject to the California Consumer Privacy Act or related California privacy requirements if RoadRunner meets the applicable legal thresholds.
Nothing in this Privacy Policy represents that RoadRunner necessarily meets those thresholds at all times.
If and to the extent California privacy laws apply, California residents may have rights including:
access;
disclosure of categories of information;
correction;
deletion;
portability;
opt-out of qualifying sale or sharing;
limitation of certain uses of sensitive personal information where applicable; and
protection from unlawful discrimination for exercising applicable privacy rights.
Requests may be submitted to contact@roadrunner24.com.
RoadRunner may verify identity before processing a request.
Information may be retained where legally permitted or required, including where necessary to:
complete a transaction;
provide requested services;
prevent fraud;
maintain security;
comply with law;
maintain business records; or
establish, exercise or defend legal claims.
19. Other U.S. State Privacy Rights
Residents of certain other U.S. states may have privacy rights under applicable state law.
Depending on the jurisdiction and whether the applicable law covers RoadRunner, those rights may include:
confirming whether RoadRunner processes personal information;
accessing information;
correcting inaccurate information;
requesting deletion;
obtaining a portable copy of certain information;
opting out of certain sales;
opting out of targeted advertising;
opting out of certain profiling or automated decision-making; and
appealing certain privacy-request decisions where required by law.
RoadRunner will honor applicable rights where legally required.
Nothing in this Privacy Policy voluntarily subjects RoadRunner to a privacy statute that would not otherwise legally apply.
20. Sensitive Personal Information
Depending on how RoadRunner services are used, RoadRunner may process information considered sensitive under applicable law, including:
precise geolocation;
account credentials;
payment-related information; and
identification information collected from Runners.
RoadRunner uses such information for legitimate operational, security, safety, compliance and service purposes.
RoadRunner does not use sensitive information to infer personal characteristics for behavioral advertising.
21. No Unrelated Use of Delivery Information
RoadRunner does not intentionally use pickup addresses, delivery addresses, precise Runner location, proof-of-delivery photographs, recipient signatures or customer delivery instructions for unrelated behavioral advertising.
Delivery information is primarily used for:
providing requested services;
delivery operations;
customer support;
security;
fraud prevention;
insurance;
accounting;
legal compliance;
claims and dispute resolution; and
improving RoadRunner services.
22. Consumer Health and Other Highly Sensitive Information
RoadRunner is not intended to collect medical diagnoses, health records, financial-account passwords, government-account passwords or other highly sensitive information unless that information is specifically necessary for a lawful RoadRunner service and RoadRunner has expressly requested it.
Customers should not place unnecessary medical, financial or other sensitive personal information in general package descriptions, delivery instructions or customer-support communications.
Where specially regulated information must be processed, additional notices, agreements, consents or safeguards may apply.
23. Cookies and Similar Technologies
RoadRunner websites may use cookies and similar technologies for:
essential website functionality;
account sessions;
shopping carts;
checkout;
security;
fraud prevention;
preferences;
forms;
analytics; and
performance.
WordPress, WooCommerce, Google reCAPTCHA and other service providers may use cookies or similar technologies as part of their services.
If RoadRunner introduces nonessential advertising or tracking technologies requiring consent or opt-out controls, RoadRunner will provide such controls where required by law.
24. Do Not Track and Privacy Preference Signals
Some browsers provide a "Do Not Track" setting.
Because there is no universally accepted standard governing traditional Do Not Track signals, RoadRunner does not currently respond to traditional Do Not Track signals unless required by law.
Where applicable law requires RoadRunner to recognize a legally valid opt-out preference signal, such as Global Privacy Control, RoadRunner will process that signal as required by applicable law.
25. Third-Party Online Tracking
Some third-party services used for security, mapping, analytics or technology may receive technical information when users interact with RoadRunner services.
RoadRunner does not authorize third parties to collect RoadRunner customer information for unrelated purposes except where disclosed in this Policy or permitted by law.
Third-party providers may also operate under their own privacy policies.
26. Transactional Communications
RoadRunner may use a telephone number, email address or app-notification permission supplied in connection with a RoadRunner transaction to send:
quote information;
order confirmations;
Runner assignments;
pickup notifications;
ETA updates;
tracking links;
delivery alerts;
proof-of-delivery notifications;
security messages; and
customer-support communications.
Message and data rates may apply.
Transactional communications are separate from promotional marketing communications.
Promotional messages are subject to separate consent and opt-out requirements where applicable.
27. Data Retention
RoadRunner retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate:
delivery;
operational;
accounting;
tax;
legal;
insurance;
security;
fraud-prevention;
claims; and
dispute-resolution purposes.
Retention periods may vary depending on:
whether an account remains active;
duration of the customer relationship;
legal recordkeeping requirements;
tax and accounting obligations;
transportation requirements;
insurance requirements;
statutes of limitation;
claim periods;
security needs; and
dispute history.
When information is no longer reasonably required, RoadRunner may delete, destroy, deidentify or anonymize it in accordance with applicable law and reasonable business practices.
28. Privacy Requests
Individuals may contact RoadRunner concerning their personal information at contact@roadrunner24.com.
Depending on applicable law, you may be entitled to request that RoadRunner:
provide information concerning data associated with you;
provide access to certain information;
correct inaccurate information;
delete certain information; or
stop certain legally defined sales or sharing.
RoadRunner may request information reasonably necessary to verify identity and prevent unauthorized disclosure.
Authorized agents may submit requests where applicable law permits.
RoadRunner may deny or limit requests where permitted or required by law.
29. Security
RoadRunner uses reasonable administrative, technical and organizational safeguards designed to protect personal information.
These measures may include:
encrypted connections;
authentication;
access controls;
restricted administrative privileges;
reputable hosting providers;
reputable payment processors;
system monitoring; and
reasonable vendor-security practices.
No electronic transmission, storage or security system can be guaranteed to be completely secure.
30. Security Incidents
RoadRunner may investigate suspected unauthorized access, disclosure, alteration or loss of personal information.
If a security incident results in a legally required notification obligation, RoadRunner will provide notification as required by applicable law.
31. Children's Privacy
RoadRunner customer services are intended for adults and businesses.
Individuals under 18 should not independently create RoadRunner accounts or enter into paid RoadRunner transactions without appropriate adult authorization.
RoadRunner does not knowingly collect personal information directly online from children under 13 in a manner subject to the federal Children's Online Privacy Protection Act.
If you believe a child has improperly submitted information to RoadRunner, contact contact@roadrunner24.com.
32. Mobile Applications and Device Permissions
RoadRunner mobile applications may request device permissions for features including:
location;
notifications;
camera access;
photographs;
files; and
related functionality.
Users may generally manage device permissions through their device settings.
Certain RoadRunner features may not function correctly if required permissions are disabled.
33. Business Customers and Integrations
Business customers may transmit personal information to RoadRunner through:
APIs;
WooCommerce;
e-commerce platforms;
warehouse systems;
logistics systems;
order-management systems; and
other integrations.
Business customers are responsible for having appropriate authority to transmit personal information to RoadRunner.
Information transmitted through a connected platform may also be governed by that platform's privacy practices.
34. Third-Party Links
RoadRunner services may contain links to third-party websites, applications or services.
RoadRunner does not control and is not responsible for the independent privacy practices of those third parties.
35. Corporate Transactions
If RoadRunner Operations LLC or a material portion of its business is financed, acquired, merged, reorganized, sold or transferred, personal information may be disclosed or transferred as part of that transaction subject to applicable law.
Ownership of ROADRUNNER® and related intellectual property remains separately governed by Incontestable Holdings LLC and any applicable agreements involving that entity.
36. Accuracy and Updates to This Policy
This Privacy Policy describes RoadRunner's current and reasonably anticipated information practices.
RoadRunner may periodically review its:
websites;
mobile applications;
service providers;
analytics tools;
payment systems;
delivery-management technology;
communications tools;
integrations; and
AI systems
to help ensure this Policy remains accurate.
If RoadRunner introduces a material new use of personal information, materially different disclosure practice, advertising technology or other practice requiring additional notice or consent, RoadRunner will update this Policy and provide any additional notice, choice or consent required by applicable law.
RoadRunner does not rely on this Privacy Policy as authorization to engage in a data practice for which applicable law requires separate consent.
37. Changes to This Privacy Policy
RoadRunner may update this Privacy Policy from time to time.
The Effective Date at the beginning of this Policy identifies the current version.
When changes are material, RoadRunner may provide notice through:
RoadRunner24.com;
a RoadRunner application;
an account notification;
email; or
another reasonable method.
The current version will remain available through RoadRunner's website.
38. Contact
Privacy questions or requests may be directed to:
RoadRunner Operations LLC
Email: contact@roadrunner24.com
Phone: 1-702-625-2291
RoadRunner Operations LLC is a Nevada limited liability company.
RoadRunner Operations LLC provides RoadRunner delivery and logistics services. ROADRUNNER® is a federally registered service mark owned by Incontestable Holdings LLC and used under authorization.
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