Terms of Service

These Terms of Service ("Terms") govern delivery, courier, logistics, technology and related services provided by RoadRunner Operations LLC ("RoadRunner," "Operator," "we," "us," or "our").

These Terms apply to services requested through RoadRunner24.com, a RoadRunner web or mobile application, telephone, email, API, integration, business account or other RoadRunner ordering method.

By creating an account, requesting or accepting a quote, submitting a delivery request, clicking to accept these Terms, or otherwise using RoadRunner services, you agree to these Terms.

If you use RoadRunner on behalf of a business or organization, you represent that you are authorized to bind that entity.

1. RoadRunner Operations LLC and Incontestable Holdings LLC

RoadRunner Operations LLC is the entity providing or arranging RoadRunner delivery and logistics services and is the contracting party for those services.

Incontestable Holdings LLC is a separate legal entity that owns the ROADRUNNER® trademark and certain related intellectual property. ROADRUNNER® is used by RoadRunner Operations LLC under authorization or license from Incontestable Holdings LLC.

Unless expressly stated in a separate written agreement, Incontestable Holdings LLC:

Nothing in these Terms creates a partnership, joint venture, agency, employment relationship or other operational relationship between a customer and Incontestable Holdings LLC.

To the maximum extent permitted by law, Incontestable Holdings LLC will not be responsible for claims arising solely from the performance or nonperformance of delivery or logistics services by RoadRunner Operations LLC, a Runner, carrier or third-party service provider.

Incontestable Holdings LLC is an intended third-party beneficiary of the provisions of these Terms concerning intellectual property, limitations of liability, misuse of RoadRunner technology, disclaimers and protections of the ROADRUNNER® brand.

2. RoadRunner Services

RoadRunner provides or arranges local, same-day, scheduled and other courier and logistics services within active service areas.

Service availability may depend on:

Submitting a delivery request does not guarantee acceptance.

A delivery becomes confirmed when RoadRunner accepts the request or otherwise provides an order confirmation.

RoadRunner may use employees, independent contractors, Runners, affiliates or third-party delivery providers to perform or assist with deliveries.

RoadRunner may refuse, suspend or cancel a delivery where RoadRunner reasonably believes the delivery would be unsafe, unlawful, fraudulent, impractical, outside RoadRunner's capabilities, materially different from the information provided, or otherwise inappropriate for transport.

3. Quotes and Pricing

Quotes are based on the information supplied when the delivery is requested.

A quote is subject to availability until accepted and may be withdrawn or updated before acceptance.

Once a delivery is accepted, RoadRunner will honor the quoted price except where:

Where reasonably practical, RoadRunner will disclose material additional charges before they are incurred.

Prices displayed during checkout, contained in an accepted quote or provided in an order confirmation control over general pricing information elsewhere on the website.

4. Payment

Unless RoadRunner has approved a business account with separate payment terms, payment is due according to the payment instructions displayed during booking or contained in the order confirmation.

RoadRunner may authorize or charge the customer's payment method as part of confirming, dispatching or completing an order.

Card payments may be processed by Stripe or another third-party payment processor.

By submitting payment information, you authorize RoadRunner and its payment providers to process amounts properly due under the applicable order and these Terms.

Approved commercial accounts may be invoiced according to the terms contained in the applicable invoice or separate written business agreement.

Overdue business-account balances may result in suspension of service.

To the extent permitted by law, RoadRunner may recover reasonable costs incurred collecting valid unpaid balances.

Taxes and legally required charges may be added where applicable.

5. Waiting Time, Additional Services and Access

The customer is responsible for ensuring that:

Waiting-time charges, return charges, redelivery charges or other additional charges may apply where disclosed in the accepted quote, booking flow or RoadRunner fee schedule.

RoadRunner will not intentionally impose undisclosed discretionary fees after the service has been completed.

6. Failed Pickup or Delivery

If RoadRunner cannot reasonably complete a pickup or delivery because:

RoadRunner may attempt to contact the customer for instructions.

RoadRunner may then, as reasonably appropriate:

Reasonable additional charges arising from the customer's instructions or circumstances outside RoadRunner's control may apply.

7. Cancellation

The cancellation policy displayed when the applicable delivery is booked or quoted controls.

If no specific cancellation policy is displayed:

Additional charges may apply if an item must be returned, redirected, stored or otherwise handled after pickup.

RoadRunner may cancel without liability when a delivery would be unlawful, unsafe, fraudulent, impossible or materially inconsistent with the accepted request.

8. Prohibited and Restricted Items

You may not use RoadRunner to transport unlawful, dangerous or prohibited items.

Unless RoadRunner expressly agrees otherwise in writing and all applicable legal requirements are satisfied, prohibited or restricted items include:

Certain regulated pharmaceuticals, medical materials, alcohol, age-restricted products, temperature-sensitive products or other regulated goods may be transported only where RoadRunner has expressly approved the service and lawful requirements are satisfied.

You are responsible for truthfully and accurately disclosing what is being transported.

RoadRunner may refuse any package where RoadRunner reasonably believes its contents may be prohibited, unsafe or materially misrepresented.

9. High-Value and Special Items

RoadRunner may provide delivery services for valuables or other special items where specifically accepted.

High-value, fragile, unique, irreplaceable or unusually sensitive items must be disclosed before pickup.

Examples may include:

Acceptance of a high-value item does not automatically mean RoadRunner has agreed to insure it for its full value.

Any enhanced protection, declared value or special handling must be expressly agreed upon before pickup.

10. Packaging

The sender is responsible for appropriately packaging items for ordinary transportation, movement and handling.

Packaging must be sufficient to protect:

RoadRunner is not responsible, to the extent permitted by law, for damage resulting from:

Fragile, unusually shaped, unusually heavy or otherwise unusual items must be disclosed before acceptance.

11. Declared Value and Liability Option

Where RoadRunner offers a declared-value or enhanced-liability option, the customer will be given an opportunity before pickup to select the applicable value or protection level and pay any associated charge.

Unless a higher value is properly declared and accepted by RoadRunner, the standard liability level displayed during booking or contained in the applicable delivery agreement applies.

A declared value represents a contractual limit of carrier liability. It is not insurance.

No customer cargo insurance is provided unless RoadRunner expressly states in writing that insurance coverage has been obtained or purchased for the particular delivery.

Where applicable transportation law requires RoadRunner to provide an opportunity to declare a higher value before limiting liability, the limitation will apply only to the extent those legal requirements have been satisfied.

12. Delivery Instructions and Unattended Delivery

The customer is responsible for providing accurate and lawful delivery instructions.

If the customer, sender or recipient authorizes RoadRunner to leave an item:

delivery may be considered completed once the item is delivered to the authorized location and recorded as delivered.

To the extent permitted by law, RoadRunner is not responsible for theft, weather exposure, loss or damage occurring after an authorized unattended delivery has been completed.

RoadRunner may document delivery through:

13. Delivery Times, Tracking and ETAs

Delivery times, arrival times, maps, tracking information and estimated times of arrival are estimates unless RoadRunner expressly guarantees a particular service level in writing.

Actual delivery times may be affected by:

Live tracking may depend on GPS devices, mobile networks, third-party mapping systems and other technology.

Tracking or ETA information may occasionally be delayed, unavailable or inaccurate.

14. Loss, Damage and Delay

RoadRunner will exercise reasonable care with accepted property.

Where permitted by applicable law and where the customer has been offered an opportunity to select or declare a higher value, RoadRunner's maximum responsibility for direct physical loss or damage will be limited to the lesser of:

If RoadRunner's booking system identifies the standard liability level as $100 per delivery, that amount will be the applicable standard limit unless a higher value has been properly selected and accepted.

Any limitation applies only to the extent enforceable under applicable law.

Where federal or state transportation law requires a different liability method or released-value procedure, that law controls.

RoadRunner is not responsible, to the extent permitted by law, for damage or loss caused by:

Except where prohibited by law, RoadRunner will not be responsible for indirect or consequential damages such as:

For a claim based solely on delay, RoadRunner's liability will not exceed the delivery charge actually paid for the affected delivery unless applicable law requires otherwise.

Nothing in these Terms limits liability that legally cannot be limited, including liability arising from fraud, intentional misconduct or conversion.

15. Claims

Claims concerning loss, damage, injury to property or delay must be submitted in writing to contact@roadrunner24.com.

A claim should include:

Customers should report visible damage promptly so RoadRunner has a reasonable opportunity to investigate.

Where legally permitted, written cargo claims must be received within nine months after delivery or, if the item was not delivered, within nine months after a reasonable period for delivery has elapsed.

If applicable law provides a longer mandatory period, that mandatory period controls.

Submitting a claim does not guarantee reimbursement.

RoadRunner may reasonably request additional documentation needed to investigate the claim.

16. Returns and Undeliverable Property

Where a delivery cannot be completed, RoadRunner may return the item to the sender or otherwise follow reasonable customer instructions.

The customer is responsible for reasonable return, redelivery, storage or additional transportation expenses unless the failed delivery resulted solely from RoadRunner's error.

RoadRunner is not obligated to store undeliverable property indefinitely.

17. Customer Representations and Responsibilities

By requesting service, you represent that:

You remain responsible for the contents of packages you tender to RoadRunner.

18. Business Customers

Businesses are responsible for employees, agents and authorized account users who place RoadRunner orders on their behalf.

To the maximum extent permitted by law, a business customer will defend, indemnify and hold harmless the RoadRunner Protected Parties from third-party claims arising from:

This provision does not require indemnification for liability that applicable law prohibits a party from shifting.

19. RoadRunner Technology

RoadRunner may provide:

You may use RoadRunner technology only for lawful purposes associated with RoadRunner services.

You may not:

RoadRunner may modify, improve, replace or discontinue technology features from time to time.

20. Artificial Intelligence and Automated Features

RoadRunner may use artificial intelligence or automated systems to assist with:

AI-generated information and automated recommendations may contain errors and should not be treated as a legal, financial or safety guarantee.

Operational decisions may remain subject to human review where appropriate.

21. Third-Party Technology and Services

RoadRunner may use third parties for:

Third-party services may be governed by their own terms and privacy policies.

RoadRunner is not responsible for temporary failures of third-party systems outside RoadRunner's reasonable control.

RoadRunner will make commercially reasonable efforts to restore affected functionality or otherwise manage active deliveries.

22. Electronic Communications

By supplying a telephone number or email address in connection with a RoadRunner transaction, you consent to transactional communications relating to that transaction, including:

Message and data rates may apply.

Transactional communications are separate from promotional marketing.

Promotional messages will be sent only where permitted by applicable law and subject to any legally required consent.

23. Accounts and Security

You are responsible for keeping account credentials secure.

You are responsible for activity conducted using your authorized account unless you promptly notify RoadRunner of suspected unauthorized access.

RoadRunner may suspend or restrict accounts where fraud, abuse, security compromise or unlawful activity is suspected.

24. Intellectual Property

The ROADRUNNER® trademark and associated trademark rights are owned by Incontestable Holdings LLC.

Certain other software, content, designs, technology and intellectual property may be owned by RoadRunner Operations LLC or third-party licensors.

Nothing in these Terms transfers ownership of any RoadRunner intellectual property to the customer.

The customer receives only the limited right necessary to use RoadRunner services and technology as intended.

Unauthorized copying, imitation, commercial exploitation or misuse of ROADRUNNER® branding or proprietary RoadRunner technology is prohibited.

25. Corporate Separateness

RoadRunner Operations LLC and Incontestable Holdings LLC are separate legal entities.

RoadRunner Operations LLC operates the delivery and logistics business.

Incontestable Holdings LLC owns and manages intellectual-property assets.

The use of common branding, websites, personnel, technology, addresses, service providers, communications or ownership interests does not by itself merge the companies or make one responsible for the obligations of the other.

No provision of these Terms creates a service contract between the customer and Incontestable Holdings LLC.

26. RoadRunner Protected Parties

For purposes of provisions concerning releases, limitations of liability, indemnification, intellectual property and disclaimers, "RoadRunner Protected Parties" means, as applicable:

Each protected party receives the benefit of these provisions only to the maximum extent permitted by applicable law.

27. General Limitation of Liability

Except for transported-property claims governed by Section 14, and to the maximum extent permitted by law, the aggregate liability of the RoadRunner Protected Parties arising from a particular RoadRunner transaction will not exceed the amount paid to RoadRunner for that transaction.

This limitation does not apply to liability that cannot legally be limited.

No provision of these Terms is intended to waive a consumer right that applicable law makes non-waivable.

28. No Customer Cargo Insurance Unless Expressly Provided

RoadRunner's business, commercial, automobile, cargo or other insurance policies, if any, exist for the benefit and protection of the insured parties under those policies.

They do not automatically make a customer an insured or additional insured.

Nothing on the website or in these Terms constitutes an insurance policy.

Customer insurance exists only where specifically stated in writing for the applicable transaction.

29. Force Majeure

RoadRunner will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

RoadRunner will use commercially reasonable efforts to manage affected active deliveries.

30. Household-Goods Moving and Other Regulated Transportation

These general Terms are principally intended for courier, local delivery and logistics services.

RoadRunner does not accept a regulated household-goods move under these general Terms where applicable law requires a household-mover license, regulated estimate, moving agreement, bill of lading, valuation election, consumer disclosure or other specialized documentation.

Any household-goods moving service subject to special transportation regulation must be separately accepted under the legally required documents and procedures.

The specific regulated agreement will control to the extent it conflicts with these general Terms.

Nothing in these Terms waives customer rights imposed by household-goods moving or transportation statutes.

31. Privacy

RoadRunner's handling of personal information is governed by its Privacy Policy available on RoadRunner24.com.

32. Suspension and Refusal of Service

RoadRunner may refuse, suspend or terminate service or account access where RoadRunner reasonably believes there is:

Valid outstanding charges remain payable.

33. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where mandatory federal law or mandatory law of another jurisdiction applies.

For transactions with business customers, any court proceeding concerning these Terms will, to the extent legally permitted, be brought in a state or federal court having jurisdiction in Clark County, Nevada.

For individual consumers, governing-law and venue provisions apply only to the extent permitted by applicable consumer-protection law.

Nothing prevents an eligible matter from being brought in small claims court.

34. No Mandatory Arbitration Under These General Terms

These general Terms do not require mandatory arbitration.

If RoadRunner later elects to offer or require arbitration for a particular agreement, any arbitration provision will be presented separately and accepted in the manner required by applicable law.

35. Electronic Acceptance

You agree that RoadRunner transactions may be conducted electronically.

Your electronic acceptance, checkbox, digital signature, account action, order submission or other electronic act intended to signify agreement may constitute your acceptance of these Terms to the extent permitted by applicable law.

RoadRunner may retain:

Electronic records may be retained in a form capable of later reproduction.

36. Changes to These Terms

RoadRunner may update these Terms from time to time.

The version in effect when RoadRunner accepts a delivery generally governs that delivery.

The effective date is displayed at the beginning of these Terms.

Material changes affecting ongoing registered-account relationships may also be communicated through the website, application or account contact information where appropriate.

37. Order of Precedence

If documents conflict, the following order generally controls:

38. Entire Agreement

These Terms, together with the applicable order, accepted quote, Privacy Policy and any expressly incorporated written terms, constitute the agreement concerning the applicable RoadRunner service.

Representations not included in those materials do not modify the agreement unless RoadRunner agrees to the modification in writing.

39. Severability

If a court determines that a provision of these Terms is invalid or unenforceable, that provision will be enforced to the maximum extent legally permissible and the remaining provisions will remain in effect.

40. No Waiver

RoadRunner's failure to enforce a provision on one occasion does not waive its right to enforce that provision later.

41. Assignment

Customers may not transfer their rights or obligations under these Terms without RoadRunner's written consent.

RoadRunner Operations LLC may assign or transfer its rights and obligations in connection with:

subject to applicable law.

Nothing in this section transfers ownership of the ROADRUNNER® trademark unless Incontestable Holdings LLC separately agrees in writing.

42. Survival

Provisions that by their nature should survive completion or termination of a delivery will survive, including provisions concerning:

43. Contact

RoadRunner Operations LLC

Email: contact@roadrunner24.com

Phone: 1-702-625-2291

Services are provided by RoadRunner Operations LLC. ROADRUNNER® is a federally registered service mark owned by Incontestable Holdings LLC and used under authorization.